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Terms Conditions for Your Kikya Account

These terms explain how your account works, what we expect from you, and what you can expect from us when you deposit via bKash, Nagad or Rocket, play slots and live tables, and withdraw your balance.

Account eligibilityPayment termsGame access rulesWithdrawal processAccount security

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How These Terms Apply

Kikya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Kikya operates as a mobile-first platform for Bangladesh players in regions where local law permits online gaming access. When you open an account, you confirm you meet the legal age requirement in your jurisdiction and that you're using the platform from an eligible location. We reserve

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the right to verify your identity, payment details and location before processing deposits or withdrawals. Your account is personal to you — sharing login credentials, using VPNs to mask your location, or opening multiple accounts violates these terms and may result in account suspension. Deposits made
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through bKash, Nagad, Rocket or bank transfer are final once confirmed; we don't reverse transactions except where required by law or where we detect fraud. Withdrawals are processed after identity and payment verification, which may take additional time for first-time requests. Game outcomes are determined by
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certified random-number generators or live dealers; we don't alter results. We may update these terms from time to time, and continued use of your account after changes means you accept the updated version. If any term conflicts with local law in your region, the local law
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prevails. For disputes, contact our support team first; if unresolved, local arbitration or court processes apply depending on your jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

What We Do to Keep Terms Fair

We write our terms to be clear and enforceable in Bangladesh regions where online gaming is permitted by local law. Your account data, payment records and game history are stored securely and used only for verification, compliance and platform operation. We don't sell your information to third parties, and we don't share it outside the platform except where required by law or payment processor verification.

Jurisdiction Notice

Kikya provides services to players in regions where local law allows online gaming access. If your location restricts such activity, you may not open or use an account. Check your local regulations before registering.

Payment Security

Deposits via bKash, Nagad and Rocket are processed through secure gateways. We verify each transaction matches your registered account details before crediting your balance to prevent fraud and ensure funds reach the right player.

Account Records

We keep your deposit, withdrawal and game activity logs for compliance and dispute resolution. You can request a copy of your records by contacting support; we'll send a summary within a few business days.

Term Updates

When we update these terms, we post the new version on this page and notify active accounts. Continued use after notification means you accept the changes.

TERMS QUESTIONS

Contact Us About These Terms

If something in these terms isn't clear, or if you need to check whether a specific action is allowed under your account, reach out through live chat, email or phone. Our Bangladesh support team can walk you through account rules, payment terms and game access policies in plain language.

Terms & Conditions FAQ

No. One account per person is the rule. If we detect duplicate accounts under the same name, phone number or payment method, we'll suspend both and hold any balance until identity is verified.

Your deposit will be held pending verification. We require the payment account name to match your registered Kikya account name. If they don't match, we'll ask for additional proof before crediting your balance.

No. Using a VPN to mask your location violates these terms. We verify your region to ensure you're accessing the platform from an area where local law permits online gaming. VPN use may result in account suspension.

We keep your account, payment and game records for as long as your account is active, plus several years after closure for compliance and legal purposes. You can request deletion after the retention period by contacting support.

Contact support first to explain the issue. Most disputes are resolved through direct conversation. If we can't reach an agreement, local arbitration or court processes apply depending on your jurisdiction and the nature of the dispute.

We post updates on this page and notify active accounts when terms change. You have the option to close your account if you don't agree with a new term before it takes effect.

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