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How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket transactions, and keep the lobby secure. You control your contact preferences and can request changes or deletion through the support channels below.

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Kikya How We Handle Your Information
PRIVACY QUESTIONS

Reach Us About Your Data

If you want to know what information we hold, request changes, or delete your account, these are the fastest paths to our team. Live chat gets you an agent in real time during support hours. Email works for detailed requests that need a paper trail.

Team online

Live Chat

Open the chat icon in the bottom corner of any page while logged in and ask about your data, update requests, or account deletion. Agents respond during Bangladesh support hours.

Email Support

Send your request to the support email shown in your account dashboard. Include your registered mobile number so we can verify ownership and respond within two business days.

Account Settings

Log in, open account settings, and update your email, mobile number, or marketing preferences yourself. For data deletion, contact support directly since that step needs manual verification.

DATA SECURITY

How We Protect Your Information

We encrypt payment data when you send bKash, Nagad or Rocket transactions, store passwords as hashed values, and log access attempts to catch unusual activity. Your data sits behind firewalls and access controls that limit who on our team can see what. We run security audits and update systems when vulnerabilities surface.

Encrypted Payments

When you confirm a bKash, Nagad or Rocket deposit, the transaction data travels over encrypted channels so your wallet PIN and account number stay private between you, us, and the payment processor.

Session Cookies

We set a session cookie when you log in so you stay signed in while switching between slots, live tables and the sportsbook. The cookie expires when you close the browser or log out manually.

Account Logs

We record login times, device identifiers, and IP addresses to spot suspicious activity like multiple logins from different cities in a short window. These logs help us lock compromised accounts before damage spreads.

Retention Limits

We keep your transaction history and session logs for the period local regulations require, then delete them. If you close your account, we remove personal data within the timeframe allowed by law in eligible regions.

Privacy Policy FAQ

We collect your mobile number, email if provided, date of birth for age verification, and device identifiers when you log in. When you deposit via bKash, Nagad or Rocket, we record transaction IDs and amounts to process the payment.

We share your session token with game studios like Pragmatic Play or Evolution to load live tables and slots. We pass transaction details to bKash, Nagad and Rocket to complete deposits and withdrawals, but we never share your password or wallet PIN.

We keep your account data and transaction logs for as long as your account is active, plus the retention period required by local regulations in eligible regions. If you close your account, we delete personal information within the timeframes allowed by law.

Yes. Contact support through live chat or email and ask for a data export. We verify your identity using your registered mobile number, then send a file containing your account details, transaction history and session logs within a few business days.

Log in, open live chat or send an email to support, and request account deletion. We verify your identity, close the account, and remove personal data within the timeframe local rules allow, keeping only what compliance requires.

We use session cookies to keep you logged in, preference cookies to remember your language and odds format, and analytics cookies to see which pages get the most traffic. You can disable cookies in your browser settings, though some features like staying signed in may stop working.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.